SwiftChat Commerce Policy

1. This Policy is in continuation to the SwiftChat Business Terms of Service and SwiftChat Bot API Integration Terms applicable on Businesses.
2. If you are discussing, offering, or completing sales of goods or services, including sending messages in connection with such offers or sales, you must also comply with this Policy.
3. You are solely responsible for your transactions and providing any sales terms, privacy terms or other terms applicable to your interactions with Users (or Customers as applicable).
4. We are not responsible for processing, paying for, or fulfilling any sales relating to your transactions.
5. You are solely responsible for determining, collecting, withholding, reporting, and remitting all applicable taxes, duties, fees and additional charges for sales relating to your transactions.
6. You further agree and understand that provision of products and/ or services on SwiftChat shall always be subject to further product/ service specific regulation/ law as may be applicable to you in your jurisdiction from time to time. Therefore the list may keep getting modified as per the applicable law and regulation.
7. Offers to sell and sales of the following are prohibited or approved as per the list provided below. For clarity, items marked Yes can be offered through SwiftChat and items marked No are prohibited from being offered through SwiftChat. Examples listed below are representative, but not exhaustive.
8. This list will be updated from time to time and it is your responsibility to be in compliance with this list.
   A. Illegal products or services
   Policy: Businesses may not transact in the operations or exchange of illegal products or services.
   B. Drugs, whether prescription, recreational, or otherwise
   Policy: Businesses may not transact in the sale of illegal, prescription, or recreational drugs.Manufacturers and healthcare services who do not engage in direct sale are allowed.
   Examples:

Illegal Drugs, including marijuana and marijuana products	No
Drug paraphernalia, including pipes and bong	No
Prescription drugs	No

C. Tobacco items and related paraphernalia
 Policy: Businesses may not transact in the sale of tobacco products or tobacco paraphernalia.
Examples:

Apparel featuring a tobacco brand logo	No
Cigarettes, cigars, and chewing tobacco	No
Tobacco pipes and paraphernalia	No
Tobacco rolling machines	No
Hookahs	No
Bongs	No
Rolling papers	No
Electronic cigarettes (E-cigarettes) or tobacco devices	No

D. Alcohol
Policy: Businesses may not transact in the sale of alcohol.
Examples:

Books or DVDs about alcohol	No
Alcoholic beverages	No
Alcohol-related items, including glasses, coolers, and wine bottle holders	No

E. Unsafe ingestible supplements
Policy: Businesses may not transact in the sale of unsafe ingestible supplements, as determined by SwiftChat in its sole discretion.
F. Weapons, ammunition, or explosives
Policy: Businesses may not transact in the sale or use of weapons, ammunition, or explosives.
Examples:

Promoting safety training or licenses for legal weapons	No
Firearms and firearm parts	No
Paintball guns	No
BB Guns	No
Fireworks	No
Pepper Spray	No
Teasers	No
Gun Ranges	No
Gun Shows	No

G. Animals
Policy: Businesses may not transact in the sale of any animals.
Examples:

Animal cages	Yes
Products for animals (toys, collars, etc.)	Yes
Veterinary services	Yes
Grooming services	Yes
Boarding services	Yes
Pet adoption services	Yes
Live animals	No
Livestock	No
Prohibited animal parts, including but not limited to bone, teeth, horn, ivory, taxidermy, organs, external limbs, secretions, or carcasses	No
Any product or part, including but not limited to leather, skin, hide, fur, wool, or hair from any dogs, cats, and endangered or threatened animals	No

H. Adult products or services
Policy: Businesses may not transact in the sale or use of adult products or services.
Examples:

Products promoting family planning and contraception, which focus on the contraceptive features of the product, and not on sexual pleasure or sexual enhancement	No
Videos or live shows for adult entertainment	No
Sex toys	No
Sexual enhancement products	No
Sexually suggestive services	No

I. Body parts and fluids
Policy: Businesses may not transact in the sale of human body parts or fluids.
Examples:

Organs	No
Urine	No
Blood donation centers	No
Blood	No
Hair extensions and wigs	No
Body parts	No
Human tissue	No

J. Medical and healthcare products
Policy: Businesses may not transact in certain healthcare products, including medical devices, and smoking cessation products containing nicotine. Manufacturers and healthcare services who do not engage in direct sale are allowed. Medical Devices - Examples:

First-aid kits	Yes
Breast pumps	Yes
Testing kits for medical conditions or diseases	Yes
Thermometers	Yes
Bandages and braces for physical injuries	Yes
Contact lenses	Yes
Lifestyle and fitness accessories	Yes

Smoking Cessation Products - Examples:

Nicotine Patches	Yes
Nicotine Gum	Yes

K. Items or products with overtly sexualized positioning
Policy: Businesses may not position products or services in a sexually suggestive manner.
Examples:

Implied nudity	No
Implied sexual acts	No
Zoomed-in sexual images	No

L. Real money gambling service
Policy: Businesses may not transact in or facilitate gambling, games of skill, or lotteries, including online casinos, sports books, bingo, or poker if it costs money.
M. Business models, goods, items, or services that we determine may be or are fraudulent, misleading, offensive, or deceptive, or may be or are exploitative, inappropriate, or exert undue pressure on targeted groups
Policy: Businesses may not transact in deceptive, false, misleading, or offensive offers or products.

Multilevel marketing	No
Penny auctions	No
ICOs and binary options	No
Payday loans, paycheck advances, P2P lending, debt collection, and bail bonds	Yes

N. Third-Party Infringement
Policy: Transactions may not contain content that infringes upon or violates the intellectual property rights of any third party, including copyright or trademark. This includes, but is not limited to, the sale of counterfeit products, such as goods that copy the trademark (name or logo) and/or distinctive features of another company’s products to imitate a genuine product.
Examples:

You can reach our customer support team to address any of your queries or complaints related to this Policy at support@swiftchat.ai.